For six years Paul Rothrock has been the Support Manager at AddThis Publisher Tools, part of Oracle Data Cloud in Vienna, Virginia. He’s in charge of making sure customers get fast and effective support, helping sales and marketing with technical questions, and talking to the customers so the engineers don’t have to. Starting with an email account and a support forum he grew the team into a global force for good in the universe. In his spare time he cares for his homestead and raises hogs.